A few posts back I talked about how much time and money I spent longing for my favorite face cleanser, the false economy of trying to find suitable replacements, and my new vow to just buy the stuff online when I run out.
Well, now it appears I might still be searching for something else I like as much.
You see, I was towards the end of my little trial sized bottle of Evan Healy’s Blue face cleanser (from the Evan Healy Blue Face Care Kit), and just days away from ordering more, when I saw on the white cleanser a growth of green mold. I did a double and triple take. Yes, green mold. Growing like a little forest on a blanket of snow.
I’m familiar with this kind of thing happening with natural skin and hair care products. When I worked at Whole Foods Market in the Whole Body Department, we were allowed to basically open any product up for a customer as a “tester” if one didn’t already exist. With some of the products, we did this just so the customer could sniff the product, as that the product had a foil seal for freshness. Those that were left open as testers, sitting on the shelves, would sometimes get a little funky, to say the least.
Natural things degrade, whereas the petro-chemical and other synthetically produced products don’t have to worry about natural oils going rancid, or mold growth because the natural preservatives didn’t do their job. I realize that this is a hazard of natural products, and I can’t fault Evan Healy totally for it, as that expecting a natural thing to NOT degrade is ridiculous. However, I now have product that I’m not going to use, and I’m not sure I want to invest what would be around $100 for the entire cleansing/moisturizing set for a larger bottle of something I know can grow mold.
I sent an email to their customer service night before last, and I hope to hear back from them on what they can offer for piece of mind. I’ve gotten into the habit of letting especially smaller companies know when something unsatisfactory has happened with their product, especially because 1) I like the product and 2) want it to succeed.
Two cases so far have at least gotten a response. The first was from Clear Creek Distillery based in Portland, OR. One of the corks from one of their fine, distilled spirits had broken when we tried to initially open it. I wrote them, and they promptly responded, sending us two corks in the mail. The second was Coconut Bliss, a vegan, coconut based frozen desert also made in Oregon. I emailed them about one of their cartons being only 3/4 full upon purchase. They apologized, and promised a gift certificate for another pint. That never showed up, unfortunately. Also, it happened two times after that, with the same flavor (Cherry Amaretto). The other flavors that Jon picked up at the same time were fine. To say the least, I was disappointed.
Here’s hoping I’ll get a response. Also, Marie Claire, I’m waiting for my missing issues, kthxbai.
See previously: Personal Economy